Support
Trella: Train Your Life
Email athletefeedback@trella.coach (open in your mail app). A person reads every message, usually within a day.
Already signed in? Use Send feedback at the top of any tab. It includes the page you were on, and you can attach a screenshot.
Common questions
- I didn't get a sign-in code. Check spam for mail from Trella (hello@trella.coach). Codes expire after ten minutes; ask for a new one.
- My workout is missing. Activities arrive from Strava within a few hours. If one is still missing the next day, tell us.
- My plan doesn't fit this week. Tell Trella in the “Hey Trella” box at the bottom of any tab. She can move, shorten, swap or rest a session.
- Delete my account. Open Account, then Delete my account, and confirm. Your account and your data are deleted right away; it cannot be undone. If you cannot get into the app, email us from the address you sign in with. See Privacy for what gets deleted.
- Someone on Friends is bothering me. On the Friends tab, Report a problem on their row sends a few words to the Trella team; they are never told. Block stops sharing both ways right away.
- Which AI companies see my data? Anthropic and OpenRouter, only with your consent, and you can withdraw it in Account, then AI and privacy. Privacy lists what each one receives.